Refund policy

Last updated: 11 November 2026

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

You only pay if you pass

The course and test are free, and you can retake the test as many times as you like. You're only asked to pay once you've passed and want your certificate.

When we'll fix it or refund you

• Your certificate didn't arrive or won't load after payment: contact us and we'll fix it or give you a full refund.
• You were charged twice for the same certificate: we'll refund the extra payment.
• Your name is misspelt on your certificate: we'll correct it free of charge.
• Our service has a major problem under the Australian Consumer Law: you can choose a refund.

Change of mind

Your certificate is issued and delivered as soon as you pay, so we don't generally offer refunds if you simply change your mind after it's been issued. This doesn't affect your rights under the Australian Consumer Law.

How to ask for help or a refund

Email support@foodhandlingcertificate.com.au with your name, the email you used to pay and, if you have it, your certificate code. We aim to reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually take 5–10 business days to appear.