Privacy policy

Last updated: 11 November 2026

This policy explains how Juan Ignacio Insua Torres (ABN 24 366 089 725), operator of foodhandlingcertificate.com.au ("we", "us"), collects, uses and protects your personal information. We aim to handle personal information in line with the Australian Privacy Principles.

1. What we collect

• When you take the test: your answers and score. No personal details are needed to study or take the test.
• When you buy a certificate: your full name and email address, your test result and your certificate code.
• Payment details: handled by Stripe. We receive confirmation that you paid and the amount, but we never receive or store your full card number.
• Technical information: like most websites, our hosting provider may process basic technical data such as your IP address and browser type to deliver and secure the site.

2. Why we collect it

• to issue your certificate in your name and email it to you with your receipt
• to let employers and inspectors check that your certificate is genuine
• to answer your questions and handle refunds
• to keep records we are required to keep, such as payment records for tax purposes
• to protect the site against fraud and misuse

We don't sell your personal information, and we don't send you marketing emails unless you've asked to receive them.

3. Certificate verification is public

Anyone who enters your certificate code (or scans the QR code on your certificate) on our verification page will see your full name, the date issued and your result. This is how employers check certificates are genuine. Only share your code with people you want to be able to check it.

4. Who we share it with

We use these service providers to run the site. They only receive what they need to provide their service:

• Stripe (payments)
• Resend (sending your certificate email)
• Cloudflare (website hosting and database)

These providers may store or process information outside Australia, including in the United States. We may also disclose information if the law requires it.

5. How long we keep it

We keep certificate records (your name, email, result and code) so your certificate can be verified and re-sent to you. Payment records are kept for at least 5 years, as required for tax purposes. Test answers that aren't linked to a purchase don't contain personal details.

6. Security

We take reasonable steps to protect your information, including encrypted connections (HTTPS), payments handled by Stripe, and limited access to our database.

7. Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, for example a misspelt name on your certificate. Email support@foodhandlingcertificate.com.au from the email address you used to buy your certificate.

8. Complaints

If you have a privacy concern, please email us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes

We may update this policy from time to time. The latest version is always on this page.